CNRTECH SERVICES LIMITED

Effective Date: 05.08.2023

Thank you for using https://prompthives.com ("the Website"), a marketplace for buying and selling prompts designed by creators for different AI models.

We strive to provide a seamless experience for our users; however, we understand that circumstances may arise where you may need to request a refund or cancellation. This Refund and Cancellation Policy outlines the terms and conditions for refund and cancellation requests.

Refund Eligibility:

1.1. Digital Products: Refunds are only applicable to digital products (prompts) purchased through the Website.

1.2. Timely Refund Request: To be eligible for a refund, users must submit a refund request within 7 days from the date of purchase.

Non-Refundable Items:

2.1. Completed Transactions: Once a transaction is marked as completed and the digital product has been delivered to the user, the purchase becomes non-refundable.

2.2. Customized Prompts: Refunds will not be issued for customized or personalized prompts specifically created for a user.

Grounds for Refund:

Refunds may be issued in the following circumstances:

3.1. Non-Delivery: If a user has not received the purchased prompt within a reasonable timeframe, they may be eligible for a refund.

3.2. Inaccurate Description: If the purchased prompt substantially differs from its description on the Website, a refund may be issued.

3.3. Technical Issues: Refunds may be granted if the prompt is found to be technically defective or incompatible with the intended AI model.

3.4. Fraudulent transactions: We may initiate a refund when we detect potentially fraudulent transactions, or in any other situations where we deem it necessary to issue a refund in order to protect our interests and maintain the integrity of our website.

Anyway, in all cases the Company decides on its sole discretion whether to issue a refund or not.

Grounds for Cancellation:

Cancellations may be issued in the following circumstances:

4.1. Accidental or erroneous transaction: If the user made a transaction by accident or by mistake and immediately contacted support, the company, at its discretion, may initiate a cancellation.

Refund/ Cancellation Request Process:

5.1. Users seeking a refund/cancellation must contact our customer support at wecare@prompthives.com , and provide the necessary details, including the order number, date of purchase, and a detailed explanation of the reason for the refund/cancellation request.

5.2. We reserve the right to request additional information or evidence to support the claim.

Refund and Cancellation Processing:

6.1. Approval/Denial: Refund and cancellation requests will be reviewed within 5 business days of submission. Upon review, we will approve or deny the refund or cancellation request based on the eligibility criteria outlined in this policy.

6.2. Refund Method: Approved refunds and/or cancellations will be processed using the original payment method used for the purchase.

6.3. Partial Refunds: In some cases, Company may offer partial refunds depending on the circumstances of the refund request.

Changes to the Refund and Cancellation Policy:

7. Company reserves the right to update or modify this Refund and cancellation Policy at any time. Any changes will be posted on the Website, and the effective date will be updated accordingly. Users are encouraged to review this policy periodically.

Contact Information:

8. For any questions or concerns regarding this Refund and Cancellation Policy, please contact us at wecare@prompthives.com.

9. This Refund and Cancellation Policy is governed by the laws of Cyprus, and any disputes arising out of or in connection with this policy will be subject to the exclusive jurisdiction of the courts of Cyprus.